Refund and Cancellation Policy

Presale payments fund the printing of your copy. A presale order may be cancelled and refunded up until the print batch it is assigned to has been submitted to our printer. Once that batch has gone to print, the copy has been committed and paid for by us and can no longer be cancelled for a refund.

To cancel, email hello@mindrenovation.press with your order reference as soon as possible and we will confirm whether your order can still be refunded.

Because digital editions are delivered instantly and cannot be returned, they are non-refundable once delivered — except where a file is defective or fails to deliver because of a technical error on our side, in which case we replace it or refund you.

If your printed book arrives damaged, defective, or is not what you ordered, email hello@mindrenovation.press within 7 days of receipt or collection with photos of the issue. We will replace the book or refund the book price for the affected copy. Courier costs already incurred are not refunded, unless the fault was ours.

For post-launch purchases from general stock (not presale), you may request a refund for a change of mind within 7 days of receiving your order, provided the book is returned unread and in resalable condition. Return courier costs for change-of-mind returns are yours.

If PayFast reports a payment as failed or cancelled, no charge is settled and no order is fulfilled. If you were charged twice for the same order, email us with both references and we refund the duplicate in full.

Approved refunds are processed back through PayFast to your original payment method. Allow 5–10 working days for the funds to reflect, depending on your bank or payment method.

Nothing in this policy limits your rights under the South African Consumer Protection Act.